Phone: 1 (669)208-0374
Email: Click Here
Model Technical, Earnings or General Questions:
1 (669)208-0374 (Local)
(888)546-0188 (Toll free domestic)
Email: Click Here
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Back to Help index
- How do I get paid?
- How does Cams guard against fraudulent chargebacks that can affect my earnings?
- What is the difference between a Chargeback and a Credit?
- Who do I contact about billing questions or problems?
- What are the premium services that I get paid for?
How do I get paid?
Streamray Inc. no longer pays models working for studios directly; we pay the studio, who in turn pays you according to their own pay schedules. If you work under a Studio, please contact your supervisor with any payroll questions.
Independent Models who do not work for a Studio are automatically set up with a Studio account when they sign up with Cams. Click here to log in to your Studio account for more information on billing schedules.
If you have any further billing questions, contact us at accounting@cams.com.
How does Cams guard against fraudulent chargebacks that can affect my earnings? Lately there have been questions about chargebacks and why they are occurring so fast. We have been taking the OBVIOUS incidents of fraud and immediately returning the money by voiding the transaction or crediting back the card. "Obvious fraud" is usually defined as an IP tracing out of the country but with a US address, or an obvious fraud pattern (i.e. multiple email addresses or multiple passwords that are exactly the same). In the past, we would have terminated a fraudulent account and waited for a chargeback from the bank or a call from the cardholder; this process could take up to two months or more. With our new processors, we are now able to IMMEDIATELY void a transaction or re-credit a defrauded card. The decision was made to take the offensive and give the money back immediately to save Streamray from $25.00 chargeback fees from the bank, a fee that applies for every purchase; five $20.00 transactions would cost Streamray (5 x $25.00) $125.00. These chargeback fees were never passed on to the models. Streamray took those losses. However, if Streamray does not keep the chargebacks to a minimum, we could lose our merchant accounts. With no merchant account, there is no credit card processing. Which means there is no way for our members to buy credits to watch our models' shows. It therefore absolutely imperative that we keep chargebacks to a minimum! Fraud is a big problem in the adult industry. We are fighting as hard as we can to stop the fraudulent purchases. A lot of you know us, and you know we are on your side. If there is a fraudulent purchase we all lose money. Streamray takes the loss just as you take the loss. By taking away this money immediately, we insure that we are able to A.) keep operating, and by extension, B.) keep you operating, with an accurate gauge of your finances to work from. During the 90 days after the first broadcast, you will be responsible for any chargebacks from Private Call, Private Chat, Tipping Chat, Party Chat, Nude Chat, Voyeur Chat, Cam-2-Cam, Recorded shows, Tips, Virtual gifts and Fan Club Memberships. After 90 days, we will bear all the chargebacks other than for Tips, Virtual Gifts and Fan Club Memberships. Please note that you will be responsible for all the chargebacks in instances where you are involved in fraud. If there are any questions about a specific user or chargebacks, please contact us and we will let you know the circumstances of the account and the chargeback. Just email team@cams.com
What is the difference between a Chargeback and a Credit? If there are any questions, please contact us and we will let you know the circumstances of the account and the credit. Just email team@cams.com
While chargebacks are purely a result of fraud, a credit is defined as a refund for a bad show. Maybe you weren't in front of the camera in Nude or Private Chat, the video froze, or other technical problems occurred. Credits are rare, but do happen on occasion. Streamray does not return money unless we feel there was an actual problem, rather than a subjective opinion. In most cases, we will contact you to ask about the show in question before any action is taken.
Who do I contact about billing questions or problems? Billing support answers all your questions about when and how you get paid. Contact Information Weekends and Holidays: E-mail (answered on next business day):
Billing Support is available via phone and e-mail.
Weekdays 9am - 5pm PST:
1 (669)208-0374
Offices Closed
accounting@cams.com
What are the premium services that I get paid for? Models are NOT paid while in Free Chat, when members access their photos, or when a member upgrades to Premiere level. Fan Club members can access your pre-recorded shows for free. Click here for information on how to change the per-minute prices you charge in Chats.
Models are paid when a member views you in Private Chat or in Nude Chat, when a member joins your Fan Club, or when they view your Pre-Recorded Shows. Chats and Pre-Recorded Shows pay based on how long the member(s) views you, on a per-minute/per viewer basis. Fan Clubs are based on a monthly fee, with discounted renewal rates.
How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?