Phone: 1 (669)208-0374
Email: Click Here
Model Technical, Earnings or General Questions:
1 (669)208-0374 (Local)
(888)546-0188 (Toll free domestic)
Email: Click Here
If you want to reach someone in Marketing, Public Relations, Business Development or other Corporate Business click here.
Back to Help index
- How can I check my earnings?
- How can I make the most money in tipping chat?
- What information do I get to track my tips?
- How do I change my pricing?
- How do I update my payment information?
- How do I protect my identity? How much information should I give out to users?
- If I forget my password or username, what do I do?
- Can a model/broadcaster change her name/handle name?
- How do I change my password?
- What if it says that my password is incorrect?
- How do I submit a suggestion or comment to Cams?
- How do I get help with technical questions?
- How do I permanently delete my account?
- What's the difference between my Private Gallery and Show Photos?
How can I check my earnings?
You can see your earnings (in US dollars) by going to the My Earnings page. Your earnings for the last pay period (and those dates) will be listed on the right.
You can also run reports for your earnings by either using the quick links on the left ("Last 24 Hours," etc.) or create a custom report by selecting a date range and/or a specific service using the drop-down menus and clicking the "Show Report" button.
How can I make the most money in tipping chat? We encourage you to have fun so feel free to play music, chat and joke with the members, and have a good time. You may find that a party-like atmosphere, especially one that features nudity and sexual play, can generate a lot of tips for you! Be inventive: try a special costume, or play out a new tease or fantasy. The more original you are, the more tips you will generate from your customers.
What information do I get to track my tips? The broadcaster helps you keep track of your tips:
How do I change my pricing?
To change your pricing for Nude and Private Chats, go to the My Earnings section and click the "Pricing" link on the bottom left. From here, use the drop-down menus to change the prices you wish to charge per minute, and click the "Update" button when you're finished.
How do I update my payment information? If you have any questions or need to alter your method of payment, contact accounting@cams.com.
To change your payment information, go to the My Earnings section and click the "Payment Info" link on the bottom left. Fill out the address you want payments sent to, and click the "Update" button when you're finished.
How do I protect my identity? How much information should I give out to users?
Protect your personal information! If you receive any emails, from anyone, that asks you to enter your personal information (UserID, Passwords, Identification numbers etc), report it immediately by clicking the "Report Abuse" link at the bottom of any page and filling out the form. Do NOT give this information. These are fraudulent emails and are NOT from Streamray, Inc. If the page you are directed to is not one of the Streamray sites (http://webmasters.streamray.com, http://models.streamray.com, http://reps.streamray.com etc.), DO NOT enter your model information.
If I forget my password or username, what do I do? You can also request your password or login by emailing studio@cams.com or contacting our models department at toll free 1 (669)208-0374(Local) and (888) 546-0188 (Toll free domestic) Note: If you’ve changed your email address recently, Cams will verify the new address by changing your password and sending the new password to the new email address.
Simply click here for our automated password/username lookup form.
Can a model/broadcaster change her name/handle name?
You cannot change your stream name under any circumstance. You will have to create a new stream name if you wish to broadcast under a different name.
How do I change my password?
In order to change your password:
What if it says that my password is incorrect?
There could be several reasons why your password and username are not matching up. Try using your browser's "back" button to return to the login screen. Clear the fields and enter your information again. If this still doesn’t work, use the “forgot login” link located under where you normally enter your user ID and password. You may also request your password or login by emailing studio@cams.com or contacting our models department at (888) 546-0188 (Toll free domestic) and (669) 208-0374 (International).
How do I submit a suggestion or comment to Cams?
If you have a comment or suggestion for a new or better feature on Cams, please send an email our Customer Service Department.
How do I get help with technical questions? Technical Support is available by phone and e-mail. Please check any and all support documents before contacting technical support for assistance. Contact Information: Note: We ONLY provide support for the Flash Broadcast Application, our websitesand other services, and general hardware configuration questions. All otherissues must be referred to the manufacturer or providers of the product orservice in question (i.e. for Outlook Express, call Microsoft; for a connectionproblem, call your ISP).
Seven days a week
Call 1 (669)208-0374
Toll free domestic (888) 546-0188
Or
E-mail (answered on next business day):
techsupport@cams.com
How do I permanently delete my account? Send an email to ourCustomer Service Department. or send postal mail to: Streamray, Inc.Attn. Customer Service
You must contact our customer service department to delete your account. Be ready to provide your real name, your Model Alias Name, and your password to verify your identity.
1615 S. Congress Avenue, Suite 103
Delray Beach, FL 33445, USA
What's the difference between my Private Gallery and Show Photos? Premiere and your Fan Club members can access both the Private Gallery and Show Photos. Basic members can access Show Photos; they cannot access Private Gallery images until they upgrade or join your Fan Club. Click here for more information on how to upload photos to your Private Gallery.
Your Private Gallery only contains photos you upload, and can be from any source, so long as they conform to our Terms of Use. Your Show Photos are all screen captures of sessions you have performed on Cams, and are all selected and posted on your Bio by Cams personnel. Private Galleries give you more control and flexibility to post the images you want to show the members.
How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?