Contact Us
Model Applications or Suspensions:
Phone: 1 (408) 702-1048
Email: Click Here

Model Technical, Earnings or General Questions:
(408)702-1112 (Local)
(888)546-0188 (Toll free domestic)
Email: Click Here

If you want to reach someone in Marketing, Public Relations, Business Development or other Corporate Business click here.
Cams Help
Please check out the help below first and if you can't find the answer, feel free to send us your questions using the feedback form.

GENERAL INFORMATION_MODELS:

BROADCASTING MODELS:

BILLING MODELS:

YOUR ACCOUNT_MODELS:

YOUR PROFILE_MODELS:

OTHER FEATURES_MODELS:


How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?


GENERAL INFORMATION_MODELS:

What is Cams?

Our banner says it all: "The ultimate live video chat site!"

Cams let's you watch and interact with thousands of the hottest webcam models in the world. You can just sit back watch a free (non-nude) chat or join a nude chat. You can even get really intimate with private one-on-one sessions with your favorite models. Get to know individual models through their profiles and let them get to know you by posting your own bio and photos. When you join a model's fan club you can read her online diary and email her directly.

Cams doesn't just let you watch your favorite models, but puts you up and close and personal with the sexiest, kinkiest models around!



How do I register as a model and broadcast on Cams?

Complete our online application process (simply follow the step by step instructions).

Once your documents are received and processed, a "Model's account" will be opened for you, and you will be emailed a confirmation. We are unable to approve partial submissions. To avoid delays, please make sure you all forms are completed and all images provided as requested. You may send all information in multiple emails (due to large file sizes), but ALL EMAILS MUST BE SENT AT THE SAME TIME.

We must have documentation on file for anyone appearing on camera. You may NOT invite a friend to join your show unless they have submitted all their documentation prior to your broadcast. Violations may lead to immediate termination of your account.

We highly recommend our online process, however if you do choose to submit manually,

You can-
  1. Email your documentation to: Model_applications@cams.com
    or
  2. Mail your application package to:
    Attn. : Model's Department-Model Applications
    220 Humboldt Court
    Sunnyvale, CA 94089

You can also call:

  • Tel (USA & International): (408)702-1048

Thank you !
We look forward to working with you !



What do I get if I decide to broadcast on Cams?

First off, financial freedom! Plan on making more money that you thought possible! We're going to do whatever we can to make it all come true for you.

Here’s a list of the services you’ll receive when you join the Cams family:

  • Your own live show site in which you can have an unlimited number of viewers.
  • A huge video and photo archive to entertain your clients - even when you're not online.
  • The ability to view up-to-the-minute statistics of your shows 24/7!
  • Tons of traffic, which means tons of money for you to make!
  • The ability to do private chats and get to know your fans, so they’ll keep come back and you’ll earn even more money!
  • Very easy to use software... it's a breeze!
  • A friendly and reliable support staff to help you with any trouble you may have.

What we handle so you don't have to:

  • All bandwidth costs
  • Hosting from a state-of-the-art online broadcast facility
  • Management of all web, video, and chat servers
  • All costs of webmaster and referral programs



Are models on the site considered employees of Cams?

All models and broadcasters on Cams are autonomous, work from remote private premises, and are neither employees nor independent contractors of Cams. Cams exercises no control over the images the models and broadcasters display.



What kind of hardware and software do I need to broadcast on Cams?

The hardware requirements are simple:

  1. We support any Operating System thatcan successfully run the Flash browser plugin including Windows, Mac OSX andLinux.
  2. USB or Firewire Webcam
    This is highly recommended! We suggest the Logitech line of Webcams. For more information click here.
  3. Video Camera
    Any newer digital camcorders ( Sony, JVC, etc. ) with USB 2.0 or Firewire connections are highly recommended. Digital camcorders will provide the best video quality.
  4. Broadband Internet Connection
    DSL, Cable modem, or better (You will need to show proof of your connection).
If you have questions, feel free to contact our tech support at techsupport@streamray.com.



What is the set-up process?

Once your contract, 2257 Compliance, and other paperwork are on file, you will be set up with a "Studio" - a virtual broadcasting center - and a "Stream" - the actual broadcast signal - will be assigned to you. A Studio can run multiple streams. A model can only belong to one studio, but can be assigned to multiple streams. You will be informed via email when your stream is built and assigned to you, and then you're ready to go!

Each stream is assigned to a specific model or models; models MAY NOT, for any reason, perform on a stream to which they are not assigned. If you want to perform as part of a couple in a show, both models must be assigned to that stream (both models, however, are NOT required to be present for a show on that particular stream).

If you are in charge of your own Studio, you will have to log in as the Studio and send an email to Customer Service to add/remove models and streams.

When private individuals sign up to be models, a Studio account is created for them at the same time in the event s/he decides to expand (i.e. add models and/or streams) in future. If you're one person operating a single stream, all you need is your Model account and login to work. If you do chose to expand, contact Customer Service to get your Studio information.



I already have my cam on the Internet. Can I list with Cams as well?

Yes. Sign-up with Cams by visiting http://models.streamray.com. You won't believe how easy it is!



Is your site secure?

Yes, our site is secure. Cams uses the latest technology to ensure that your personal information and your privacy is always maintained.



BROADCASTING MODELS:

What are the different kinds of chat, and what are the advantages to each one?

There are four kinds of live shows available on Cams; Free, Nude, Private Chat, and Private Chat with cam2cam.

Free Chats are clothes-on, interactive chats between the models and the members. The point of giving free shows is to draw in members who might be reluctant at first to pay for something they can't see. Conversion to a paying member comes when you get one to invite you to a Private Chat. See here for the rules for Free Chat.

Nude Chats are premium chats feature a live show going out to every member who accesses it. You MUST be nude during a Nude Chat. Members pay per minute, so the longer they stay, the more you earn. Nude Chats are where you can make a lot of money fast, as multiple members (all paying a per-minute fee) can view your stream at the same time, particularly loyal Fan Club members or recurring customers you first met in Free Chat. See here for the rules for Nude Chat.

Private Chats are intimate, one-on-one shows between you and the member. No other members can view or access a Private Chat. You can ask a member to take you Private, but only a member can actually initiate a Private Chat. You can ONLY go Private from a Free Chat. These are the best paying shows per-minute, and are excellent opportunities to build up a loyal following of members who might join your Fan Club and/or tune in to every Nude Chat you do. See here for the rules for Private Chat.

Private Chats with cam2cam are the same, only with the cam2cam feature included at an additional fee to the member. This is the top-paying show per minute, and again can only be initiated by the member (they select this option at the point where they opt in to a Private Chat, and cannot activate it once in the Private Chat). Essentially, this lets the member send you his live video image for you to interact with, heightening the experience.



How do I start broadcasting my stream?

Click on the Broadcast Now button in the top right corner. You will be asked to read and accept our Terms of Service; you MUST read all the way to the bottom in order to accept the terms. Click the check box acknowledging that you've read the Terms, and then click the "Begin Broadcasting" button.When you're ready to start broadcasting, click the "Broadcast Now!" button. The Adobe Flash Player settings dialog box will pop up; click the "Allow" button. You will now be broadcasting a live signal in Free Chat. An image of what your viewers are seeing will appear in the upper left corner of the screen. You can change your broadcast to Nude Chat by clicking on the "Broadcast Settings" button.Make sure you're familiar with the different rules for Free and Nude shows before starting a broadcast.



Who can appear in a show?

During the set-up process, a model is assigned a specific "stream." The model who has presented all the necessary documentation and has been approved can appear on that stream, and NO ONE ELSE.

New models CAN be added to an existing stream (and new streams can be created) by the Studio, subject to the standard documentation/approval process. Similarly, models can be assigned to multiple streams if s/he chooses (one for single shows, one for couple shows, one for a different couple, etc.), so long as they are all run by the same Studio.

If you are in charge of your own Studio, you will have to log in as the Studio and send an email to Customer Service to add/remove models and streams.

When private individuals sign up to be models, a Studio account is created for them at the same time in the event s/he decides to expand (i.e. add models and/or streams) in future. If you're one person operating a single stream, all you need is your Model account and login to work. If you do chose to expand, contact Customer Service to get your Studio information.

Keep in mind that any new models you add MUST submit all their paperwork and be approved before they are allowed to appear in a broadcast.



What are the rules for a Free Chat?

This is the policy for ALL models during Free Chat sessions. Cams.com will rigorously enforce the following, regardless of what was or was not allowed in the past.

While Cams.com offers a free chat feature for models and members to interact, we strictly advise our models to understand and follow the policy. Below you will find a breakdown of the guidelines:

  • No Nudity.
  • Sexual simulation with a toy while clothed is allowed.
  • No excessive massaging or masturbation (i.e. physical satisfaction by way of excess bodily fluids).
  • No activities which would be considered obscene (i.e. behavior that is in violation of site Terms of Use or state and/or federal laws from where you broadcast such as underage depictions (trying to look like a minor), defecation during performance, bestiality, etc.).
  • No use of recordings or still images, all broadcasts must be live.
  • No use of illegal drugs.
  • Broadcast must show performers face for a reasonable duration so that identity can be established.
  • Performers must be present during the broadcast.
  • No one not registered to the stream should appear in the broadcast.
  • No one under 18 can appear in any broadcast.

You MAY NOT promote other websites via speech or chat, or give out any other email address other than your Cams.com email.

Any other exposure that could be deemed indecent by Cams.com Personnel is likewise PROHIBITED in Free Chat, and will be dealt with accordingly.

A few facts you should be aware of:

Models who expose too much and give too much away make significantly less money than those who show nothing in Free Chat. Cams.com does not operate its services and websites for free shows.

Our compliance team continuously records screen captures from all performers’ broadcasts to ensure policy is enforced. It is at our sole discretion to determine whether or not a performer’s action violates the free chat guidelines. There will be no exceptions to this policy.

Free Chat is a tool to be used to convert customers or get Private Chats.

If you have any questions on what is or is not allowed in Free Chat, please email Model_Compliance@cams.com



What are the rules for a Nude or Private Chat?

In Nude and Private Chats, the rules are considerably more relaxed than in Free Chat. You are at liberty to engage in virtually any legal sexual behavior you feel comfortable doing. These are paid chats, with members paying per minute, so the better the show, the longer they stay, the more you earn.

Nude Chat means you MUST be nude. No exceptions.

Private Chat does NOT require nudity. However, you may find customers leaving fairly quickly if they don't enjoy what they see.

You must be on camera at all times when you are logged in. If you are not on-camera when you are logged in, regardless of it being Free, Nude or Private, your stream can and will be terminated. Leaving the camera in mid-show can be grounds for refunding the customer's money.

Both Nude and Private Chats have the follow restrictions;

  • Absolutely NO children or animals.
  • You MAY NOT promote other websites via speech or chat, or give out any other email address other than your Cams email.
  • No weapons (i.e. guns, knives, swords, etc.).
  • No urinating or defecation
Cams will take screen shots of any violations and immediately, without warning, terminate your access according to the following schedule:

First offense: 24 hours
Second offense: 72 hours
Third offense: one week (7 days)
Fourth offense: permanent license and/or access suspended

Cams will not be held responsible for irresponsible actions committed by its models. We will, at our sole discretion, determine whether or not your actions are indecent. There will be no exceptions to this policy.

If you have any questions on what is or is not allowed in Free Chat, please email model_compliance@cams.com.



What are the rules for multiple models on one stream?

In accordance of the 2257 law, each and every model is assigned to a specific stream to broadcast from. Models are NOT ALLOWED to appear on streams they are not assigned to, and such violations can lead to the termination of the model's or Studio's contract. If you want to perform as part of a couple in a show, both models must be assigned to that stream (both models, however, are NOT required to be present for a show on that particular stream).

If you are in charge of your own Studio, you will have to log in as the Studio and send an email to Customer Service to add/remove models and streams.

When private individuals sign up to be models, a Studio account is created for them at the same time in the event s/he decides to expand (i.e. add models and/or streams) in future. If you're one person operating a single stream, all you need is your Model account and login to work. If you do chose to expand, contact ushere to get your Studio information.

The stream should be named in such a way that lets Users know there are multiple persons in that room.



Can I broadcast recorded video?

No. Recorded video is NOT allowed.

Any stream operator violating this policy, will be held responsible for any complaints or charges that occur due to the showing of pre-recorded material. The stream operator may also be suspended or terminated for the violation.



What is a member?

Web-surfers who visit Cams are called Members. Members can interact and conduct business with any Cams broadcaster after purchasing credits through our secure commerce server.



What is Cam2Cam and how do I use it?

Cam2Cam is not just for private anymore. Now you can use Cam2Cam in Free Chat (NON ‒ nude), Private Chat, or Nude Chat. Get higher ratings, move higher on the line up, keep your customers coming back for more, get your percentage of extra charges - advertise Cam2Cam.

To use Cam2Cam ‒

  1. Customer has full control of starting Cam2Cam. Entice the customers to start Cam2Cam with you.
  2. When Cam2Cam has been started, you will see the customer video in two places: one above the chat text and the other in your video screen.
  3. You can have more than one Cam2Cam customer and you can choose who shows in your video screen. To choose, click the customer cam of your choice from the cams above your chat screen.
  4. You can change the size of the customer cam showing in your video screen by left clicking the corner and dragging the mouse.

Remember, customers can start Cam2Cam before entering a show, and will stay in Cam2Cam mode for the show.

Questions/Problems?

Contact: techsupport@cams.com

Thanks!
Your Streamray team



How do I set up/use Quick Text phrases for my Chat sessions?

You can create and edit quick phrases to use in Chat by setting your Quick Text.

Go to your My Account section and click the Quick Text link under Personal Preferences. From here, you can add up to ten phrases that might come in handy during a chat session. Phrases that invite a member to initiate a Private Chat and greet new arrivals tend to be popular choices. When you're done, click the "Update" button.

To use the quick text in chat, click the quick text drop down and choose the phrase from the list that you wish to use in the chat. The corresponding phrase will appear in your chat dialogue box. (you'll still have to "send" it into the chat).

Keep in mind that all entries are reviewed before you're able to use them live on the site. DO NOT include personal or contact information, or advertise another website. Violations may result in the termination of your account.



How do I switch between a Free and a Nude Chat?

When you start broadcast, go to your broadcast setting and check the nude chat box, then click "OK". You cannot switch between the two in mid-chat; you must stop the broadcast and start a new broadcast with the chat of your choice.



Can I go into a Private Chat from a Nude Chat?

No. Private Chats cannot be declined, so it doesn't make much sense to drop five paying viewers in favor of one. Private Chats can only be started from a Free Chat.



What does the "$" in the Room List mean?

Members who enter your room with credit in their account will be denoted by a "$" next to their username in the Room List box (if you have speakers, you'll also here the "cha-ching!" sound effect). The more "$" signs appear next to the member's username, the more credit is in their account, to a maximum of four "$$$$."



How do I block/unblock users?

If there is a specific member you do not want to interact with through chats or email, you can block him. The choice to block or unblock a member rests solely with the model or her Studio. Here's how it's done:

To block a member in chat, highlight their username in the room list and click the "Actions" button. From the pop-up menu, select "Ban Viewer."

You can also click the "Block Member" link on any email you've received, or go to the My Accounts section and click the "Block Members Email." Enter the member's username, and click the "Add" button.

NOTE: Blocking a member's emails or chat will automatically block BOTH email and chat. You don't need to perform a separate block for each category.

To unblock a member, you must go to the My Accounts section and click the "Block Members" link, then click the "Remove" link next to that member's username.

If problems or gross violations persist, report it immediately by clicking the "Report Abuse" link at the bottom of any page and filling out the form.



What do I do if a member repeatedly asks me for personal information?

Do NOT, under any circumstances, give personal information out. If you choose, you can Block and member from your chat, or Kick him out of the room. Kick removes the member from the room, but leaves them free to return. Blocking permanently removes the member from your chat and prevents them from emailing you. See here for more details on the Blocking/Unblocking functions.

To Kick or Block a member in chat, highlight their username in the room list and click the "Actions" button. From the pop-up menu, select either "Kick Viewer" or "Ban Viewer."

If problems or gross violations persist, report it immediately by clicking the "Report Abuse" link at the bottom of any page and filling out the form.



What does it mean to Kick a viewer?

Kicking a viewer is a way of removing an offensive or disruptive member from a chat in a manner that is less severe than blocking. Where a Block is permanent (until deliberately removed), a Kick only removes the member from the chat once. They are at liberty to return at any time if they choose, and their email functions are not affected.

To Kick a member from a chat, highlight their username in the room list and click the "Actions" button. From the pop-up menu, select "Kick Viewer."



How do I broadcast in HD?

The HD icon indicates that a show is available in high definition, bringing a smoothness, clarity and quality unmatched by other methods.

Benefits to broadcasting in HD:

  • HD models get a rankings boost, and will be seen higher on the “Who’s Online Now” page.
  • HD models have a prominent "HD" icon in their thumbnail.
  • HD offers the greatest experience to your fans, allowing you to charge your maximum rate.
Click the links below to download instructions and learn more about broadcasting in HD:
Introduction and Requirements to Broadcasting in HD
FMLE Installation Instructions
How to Use Broadcasting in HD
Uninstalling HD Broadcaster



What is the Whisper Feature?

This enables viewers to send you secret messages that cannot be viewed by others in the chat room.



What happens when I check the “Allow paying members only to chat” box?

Check this box in your broadcaster so only members with funds in their account can join your chat.



BILLING MODELS:

How do I get paid?

Streamray Inc. no longer pays models working for studios directly; we pay the studio, who in turn pays you according to their own pay schedules. If you work under a Studio, please contact your supervisor with any payroll questions.

Independent Models who do not work for a Studio are automatically set up with a Studio account when they sign up with Cams. Click here to log in to your Studio account for more information on billing schedules.

If you have any further billing questions, contact us at accounting@cams.com.



How does Cams guard against fraudulent chargebacks that can affect my earnings?

Lately there have been questions about chargebacks and why they are occurring so fast. We have been taking the OBVIOUS incidents of fraud and immediately returning the money by voiding the transaction or crediting back the card. "Obvious fraud" is usually defined as an IP tracing out of the country but with a US address, or an obvious fraud pattern (i.e. multiple email addresses or multiple passwords that are exactly the same). In the past, we would have terminated a fraudulent account and waited for a chargeback from the bank or a call from the cardholder; this process could take up to two months or more. With our new processors, we are now able to IMMEDIATELY void a transaction or re-credit a defrauded card.

The decision was made to take the offensive and give the money back immediately to save Streamray from $25.00 chargeback fees from the bank, a fee that applies for every purchase; five $20.00 transactions would cost Streamray (5 x $25.00) $125.00. These chargeback fees were never passed on to the models. Streamray took those losses. However, if Streamray does not keep the chargebacks to a minimum, we could lose our merchant accounts. With no merchant account, there is no credit card processing. Which means there is no way for our members to buy credits to watch our models' shows. It therefore absolutely imperative that we keep chargebacks to a minimum!

Fraud is a big problem in the adult industry. We are fighting as hard as we can to stop the fraudulent purchases. A lot of you know us, and you know we are on your side. If there is a fraudulent purchase we all lose money. Streamray takes the loss just as you take the loss. By taking away this money immediately, we insure that we are able to A.) keep operating, and by extension, B.) keep you operating, with an accurate gauge of your finances to work from.

During the 90 days after the first broadcast, you will be responsible for any chargebacks from Private Chat, Tipping Chat, Party Chat, Nude Chat, Voyeur Chat, Cam-2-Cam, Recorded shows, Tips, Virtual gifts and Fan Club Memberships. After 90 days, we will bear all the chargebacks other than for Tips, Virtual Gifts and Fan Club Memberships. Please note that you will be responsible for all the chargebacks in instances where you are involved in fraud.

If there are any questions about a specific user or chargebacks, please contact us and we will let you know the circumstances of the account and the chargeback. Just email team@cams.com



What is the difference between a Chargeback and a Credit?

While chargebacks are purely a result of fraud, a credit is defined as a refund for a bad show. Maybe you weren't in front of the camera in Nude or Private Chat, the video froze, or other technical problems occurred. Credits are rare, but do happen on occasion. Streamray does not return money unless we feel there was an actual problem, rather than a subjective opinion. In most cases, we will contact you to ask about the show in question before any action is taken.

If there are any questions, please contact us and we will let you know the circumstances of the account and the credit. Just email team@cams.com



Who do I contact about billing questions or problems?

Billing Support is available via phone and e-mail.

Billing support answers all your questions about when and how you get paid.

Contact Information
Weekdays 9am - 5pm PST:
408.702.1112

Weekends and Holidays:
Offices Closed

E-mail (answered on next business day):
accounting@cams.com



What are the premium services that I get paid for?

Models are paid when a member views you in Private Chat or in Nude Chat, when a member joins your Fan Club, or when they view your Pre-Recorded Shows. Chats and Pre-Recorded Shows pay based on how long the member(s) views you, on a per-minute/per viewer basis. Fan Clubs are based on a monthly fee, with discounted renewal rates.

Models are NOT paid while in Free Chat, when members access their photos, or when a member upgrades to Premiere level. Fan Club members can access your pre-recorded shows for free.

Click here for information on how to change the per-minute prices you charge in Chats.



YOUR ACCOUNT_MODELS:

How can I check my earnings?

You can see your earnings (in US dollars) by going to the My Earnings page. Your earnings for the last pay period (and those dates) will be listed on the right.

You can also run reports for your earnings by either using the quick links on the left ("Last 24 Hours," etc.) or create a custom report by selecting a date range and/or a specific service using the drop-down menus and clicking the "Show Report" button.



How can I make the most money in tipping chat?

We encourage you to have fun so feel free to play music, chat and joke with the members, and have a good time. You may find that a party-like atmosphere, especially one that features nudity and sexual play, can generate a lot of tips for you!

Be inventive: try a special costume, or play out a new tease or fantasy. The more original you are, the more tips you will generate from your customers.



What information do I get to track my tips?

The broadcaster helps you keep track of your tips:

  • Each viewer's tips are shown according to username.
  • "Total Tips from this session" lets you know when a tipping target has been reached. (Remember to "Reset" the counter if you plan on repeating the same offer or starting a different one.)




How do I change my pricing?

To change your pricing for Nude and Private Chats, go to the My Earnings section and click the "Pricing" link on the bottom left. From here, use the drop-down menus to change the prices you wish to charge per minute (in US dollars), and click the "Update" button when you're finished.



How do I update my payment information?

To change your payment information, go to the My Earnings section and click the "Payment Info" link on the bottom left. Fill out the address you want payments sent to, and click the "Update" button when you're finished.

If you have any questions or need to alter your method of payment, contact accounting@cams.com.



How do I protect my identity? How much information should I give out to users?

Protect your personal information! If you receive any emails, from anyone, that asks you to enter your personal information (UserID, Passwords, Identification numbers etc), report it immediately by clicking the "Report Abuse" link at the bottom of any page and filling out the form. Do NOT give this information. These are fraudulent emails and are NOT from Streamray, Inc. If the page you are directed to is not one of the Streamray sites (http://webmasters.streamray.com, http://models.streamray.com, http://reps.streamray.com etc.), DO NOT enter your model information.



If I forget my password or username, what do I do?

Simply click here for our automated password/username lookup form.

You can also request your password or login by emailing studio@cams.com or contacting our models department at toll free (408)702-1112 (Local) and (888) 546-0188 (Toll free domestic)

Note: If you’ve changed your email address recently, Cams will verify the new address by changing your password and sending the new password to the new email address.



Can a model/broadcaster change her name/handle name?

Yes, but only by contacting our Customer Service Departmenthere. For security reasons, neither members nor models can change their account handles without contacting us.



How do I change my password?

In order to change your password:

  1. Enter your username and password to login.
  2. Click on the "My Account" link at the top of any page.
  3. Click on the "Email Address/Password" link in Personal Preferences.
  4. Enter your old and new passwords in the appropriate boxes and click on the "Update" button.



What if it says that my password is incorrect?

There could be several reasons why your password and username are not matching up. Try using your browser's "back" button to return to the login screen. Clear the fields and enter your information again. If this still doesn’t work, use the “forgot login” link located under where you normally enter your user ID and password. You may also request your password or login by emailing studio@cams.com or contacting our models department at (888) 546-0188 (Toll free domestic) and (408)702-1112 (International).

  1. Your account may have been deleted during our review process. Please check your email inbox for a notice regarding this matter.
  2. You've updated your account and have a new password. Please check your email inbox for your new password and try to login again.
  3. Please clear your browser’s cache, and make sure you aren't using a Bookmark or Hotlist link.



How do I submit a suggestion or comment to Cams?

If you have a comment or suggestion for a new or better feature on Cams, please send an email our Customer Service Department.



How do I get help with technical questions?

Technical Support is available by phone and e-mail. Please check any and all support documents before contacting technical support for assistance.

Contact Information:
Seven days a week
Call (408)702-1112
Toll free domestic (888) 546-0188
Or
E-mail (answered on next business day):
techsupport@cams.com

Note: We ONLY provide support for the Flash Broadcast Application, our websitesand other services, and general hardware configuration questions. All otherissues must be referred to the manufacturer or providers of the product orservice in question (i.e. for Outlook Express, call Microsoft; for a connectionproblem, call your ISP).



How do I permanently delete my account?

You must contact our customer service department to delete your account. Be ready to provide your real name, your Model Alias Name, and your password to verify your identity.

Send an email to ourCustomer Service Department. or send postal mail to:

Streamray, Inc.Attn. Customer Service
220 Humboldt Court
Sunnyvale, CA 94089



What's the difference between my Private Gallery and Show Photos?

Your Private Gallery only contains photos you upload, and can be from any source, so long as they conform to our Terms of Use. Your Show Photos are all screen captures of sessions you have performed on Cams, and are all selected and posted on your Bio by Cams personnel. Private Galleries give you more control and flexibility to post the images you want to show the members.

Premiere and your Fan Club members can access both the Private Gallery and Show Photos. Basic members can access Show Photos; they cannot access Private Gallery images until they upgrade or join your Fan Club.

Click here for more information on how to upload photos to your Private Gallery.



YOUR PROFILE_MODELS:

Do model profiles have to be approved? Is there any limit to what I can put in my profile?

All profiles go through an approval process. Profiles must conform to Cams's Terms of Service in terms of content, but there are no length requirements and few restrictions regarding adult material. Models who plan to build strong client bases, however, should put some effort into their profile.



How do I edit the personal stats that appear on my Bio page?

From your Home page or your My Accounts page, click on the "Update Bio" link. From here, you can update your stats, interests, and profile. When finished, click the "Update" button at the bottom of the page.

Updates to your Bio information may be subject to review, and as such, may not immediately post live to the site.



How do I change my schedule?

Go to the My Accounts section, and click the "Schedule" link under Personal Preferences. From here, you can select days you will be available and Start and Stop times; click the "Add" button when you are finished.

Note: when setting a schedule, be sure to verify the local time in the box above, and update it if necessary.

It's a good idea for models to keep to the schedules they set in order to build a regular and local group of viewers. If you are not able to broadcast on a set schedule, you might be better off leaving your schedule blank.



How do I upload photos to my profile?

Adding photos to your profile is an excellent idea that will help the members get to know you even better. Your Private Gallery photos are only accessible to Premiere members or your Fan Club.

To upload your photos:

  1. Enter your username and password to login.
  2. Click on the "My Account" link at the top of any page.
  3. Click on the "Photos" link.
  4. Click on the "Upload a Photo" link in the slot that you want to upload the photo to.
  5. Click on "Browse" and select the photo file you want to upload.
  6. Click "Upload Photo".
Please make sure the photo that you upload conforms to our Terms of Use. Any photo you upload must meet these criteria:
  • Must be in Gif or Jpg (jpeg) format
  • No larger than 4 MB in file size
  • Not a copyrighted photo or image

You can delete an uploaded photo just by clicking on the "Delete Photo" link in the slot where you want to delete the photo.

If you are having difficulties uploading a photo and would like us to post a photo to your profile for you, then you can send us a copy of the photo by postal mail to:

CamsAttn: Photo Department
220 Humboldt Ct,
Sunnyvale, CA 94089

Make sure to include your username, password, and what website you are a member of (if sending via snail mail, please include a $15 USD check or money order. No cash please. If you send a photo via a disk, the handling charge is $5).

Note: All photos are subject to our approval process and may take anywhere between 24-72 hours to review.



What's the difference between my Private Gallery and Show Photos?

Your Private Gallery only contains photos you upload, and can be from any source, so long as they conform to our Terms of Use. Your Show Photos are all screen captures of sessions you have performed on Cams, and are all selected and posted on your Bio by Cams personnel. Private Galleries give you more control and flexibility to post the images you want to show the members.

Premiere and your Fan Club members can access both the Private Gallery and Show Photos. Basic members can access Show Photos for a fee; they cannot access Private Gallery images until they upgrade or join your Fan Club.

Click here for more information on how to upload photos to your Private Gallery.



OTHER FEATURES_MODELS:

What are Fan Clubs?

Fan Clubs are a great way to earn extra money and build a loyal following of members who will regularly view your premium chats. Any member can join your Fan Club for an additional fee, so the more Fans you have, the more money you'll make! Members of your Fan Club get discounts when they access your premium shows, and get free access to your pre-recorded shows. They also have the ability email you at your Cams address, view all your photos, read your online diary, and generally get to know their favorite model - You! - a little better.

You do not have the option to restrict a member from your fan club. You can, however, still block a member's email and chat if they are abusive in some way. If problems or gross violations persist, report it immediately by clicking the "Report Abuse" link at the bottom of any page and filling out the form.

You can encourage anyone in any chat to join your fan club.



How does the Model Rating system work?

A member who views a model for one minute or more in either Nude or Private Chat has the option to rate the show on a scale of 1 to 10 (10 being the highest) on how much they enjoyed the show, your appearance, whether or not they would view another premium show with you, and an overall score. These ratings are visible to all members on your Bio page, and can affect how much new business you get.

Members in Free Chat, or who stay in a premium chat for less than a minute, are not allowed to give a rating.



How do the Pre-Recorded Shows and My Show Photos work?

Cams picks out several of your best shows (and screen captures from them) and posts them on your public account for members to access.

Neither models nor Studios have any part of this process, but are still paid a percentage when a member accesses the Pre-Recorded Shows (NOT, however, when the Show Photos are viewed), so you can still make money on a great session weeks and months later, without having to do a single thing!



What is my Online Diary and how do I use it?

Fan Club Members have access to more of your Bio than other members. One feature that keeps your Fan Club members coming back for more month after month is your Online Diary, were you can record your experiences, fantasies, daily life... whatever you like!

To update your diary, go to your My Accounts page and click the "Diary" link. Just add your entry into the text box, and click the "Update Diary" button when you're done. You'll be able to see all your old diary entries on this page, and you can delete old entries if you want by clicking the "delete" link by that entry.

All entries will be reviewed before going live on the site. Do not include personal information or contact information. Violation may result in your account being closed.



What is the "Sexy Friends" feature and how do I use it?

You can create and maintain a page of fellow models on Cams who you like and/or correspond with by making a Sexy Friends list.

To get started, go to your Home page and click the "View All" link next to "Streams Online Now." This will bring up a list of all the models currently online. Click the "Bio" link under any model's Bio.

Now just click the "Add to Sexy Friends list" link on the left, and that model's photo will show up on your Sexy Friends list. Members will be able to see and link to her Bio directly from your Bio page!

You can manage your Sexy Friend list from your Fan Club page.



How do I email members and reply to email?

To send an email to a member, you must go to their profile page. Login to your account and click the member's username under "My Recent Visitors." Then scroll down to the "Send Message" area and fill out the text boxes. You can also attach pictures if you want using the "Browse" buttons. Click the "Click to send the above message" button to send the email.

To check and respond to the email members have sent you, go into your Message Center. From your Home Page, click the link in the upper left hand corner telling you how many messages you have.

From your Message Center, you can click any email to open it. To respond, click the "Reply" button. You can also delete the email, view the sender's profile, initiate a Block or view all the emails sent by that member from here.



How can I write reminder notes about a particular member?

If you want to keep notes on a particular member, especially one who spends a lot of money and time with you, it's easy to do... and can make your sessions with that member into something they'll come back for time and time again.

Just login to your account and click a member's username to get to their profile page. Scroll down to the "Update My Notes" area and fill out the text box. Click the "Record Note" button to save the note.



What is Tipping Chat?

Tipping chat is a type of free chat where viewers can tip you if they like what they see, or if you satisfy a small request of theirs.

Tipping chat doesn't have any limitation on nudity or explicit acts (as long as you abide by our Terms of Use). While you are in tipping chat, a member can also make a request for a private show. If you are making a great deal of money from tips, you can reject requests for private shows. It's your choice.

Also, if you are in nude chat, members from the tipping sites can tip you. Members will appear as "username@lfc" or "username@gd" in the lists of users.




How do I go into Tipping Chat?

This option is available under "Broadcast Settings," which is where you now select "Free chat" and "Nude chat price." Also, there's a box where you can enter a "Topic for chat."Here's how to use it: You set a "topic" for viewers to tip you. For example, you can say "I will flash my boobs for 100 tokens" and the viewers can collectively tip to reach that amount.

Or, you can be more specific and say something like, "for anyone who gives me 100 tokens, I will write their name on my booty in lipstick." You can change the chat topic as often as you like. The more fun and inventive you can make the topic, the more users you will get in your chat room, and the more money you will make.




What are "tokens"?

On the tipping site, users buy tokens rather than add money to their wallet. Each token is worth ten cents, and you receive the same percentage as your regular show revenue percentage.